Macedon Ranges Shire
Macedon Ranges Shire
Macedon Ranges Shire
Macedon Ranges Shire

Visitor Services Officer

Job No: MRSC8021
Location: Visitor Centres - Woodend & Kyneton

Permanent Part time - 38 hrs per fortnight
$81,391  - $94,610 pro rata per annum plus Super 
Position No: 8021

About the role

This exciting role is at the forefront of showcasing the Macedon Ranges, overseeing the day-to-day operations of the Woodend and Kyneton Visitor Information Centres and delivering exceptional visitor experiences. The Visitor Services Officer plays a vital role in promoting the region, maintaining high-quality visitor information services, supporting tourism initiatives and events, and contributing to Council's visitor economy objectives through outstanding customer service experience.

About you

The successful candidate will be a customer-focused and approachable professional who thrives in a collaborative team environment and is passionate about promoting the Macedon Ranges as a visitor destination. They will bring strong customer service, communication and organisational skills, along with the ability to coordinate volunteers, manage competing priorities, maintain accurate records and deliver high-quality visitor experiences while building positive relationships with visitors, businesses and the community.

Working at Macedon Ranges Shire Council 

At Macedon Ranges Shire Council, we’re passionate about building a thriving workplace where everyone feels respected, valued and empowered to contribute. You’ll work together alongside supportive and collaborative colleagues who share our values of honesty, accountability and innovation. We champion a culture of belonging through a variety of workplace flexibility options, and calendar of wellbeing, diversity and inclusion related programs and initiatives. 

 

Staff Benefits

  • Discount on memberships at Council gym and pool facilities
  • Annual no cost flu vaccinations 
  • Employee Assistance Program 
  • Purchased leave
  • Access to hundreds of exclusive workplace benefits via our Employee Benefits platform
  • Onsite treater available to support your health and wellbeing at work
Position Description

 

For further information contact Jane Peterson - Acting Coordinator Visitor Economy on 0408 966 561.

Interviews are expected to be held from the week commencing 9 Nov 2026.

Closing Date: 23 Oct at 5:00pm.

To apply please click below and follow the prompts. Please have a copy of your current Resume, responses to Selection Criteria for the role and a Cover letter ready to attach.  

We value diversity and welcome applications from people of all backgrounds, cultures, abilities, and identities. If you require adjustments to participate in the recruitment process, please let us know at jobs@mrsc.vic.gov.au.

Direct applications only – Council does not accept unsolicited resumes from recruitment agencies.

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Macedon Ranges Shire Council is collecting personal information from you as part of the recruitment and selection process. Macedon Ranges Shire Council recognises the importance of privacy and is committed to ensuring the privacy of your personal information collected and/or received by us.


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Macedon Ranges Shire Council

Macedon Ranges Shire is located in central Victoria, about an hour's drive north-west of Melbourne. Covering an area of around 1700 square kilometres, the shire is a semi-rural municipality known for its beautiful natural landscapes. The shire has an estimated population of around 51,500 people and resides on the lands of the Dja Dja Wurrung, Taungurung and Wurundjeri Woi Wurrung peoples. Industries providing local employment in the shire are health care and social assistance, education and training, retail trade, agriculture, forestry and fishing. Tourism is also acknowledged as an important and growing industry for the shire.

We are committed to creating a diverse and inclusive workforce which reflects the community and the customers we serve. Council encourages applications from all suitable applicants including people who are from an Aboriginal and Torres Strait Islander background, people of different ages, abilities, gender identities, sexual orientation and cultural backgrounds. We are proud to be an equal opportunity and Child Safe employer.