Service Desk Officer
Job No:
MRSC7075
Location:
Kyneton & Gisborne
Permanent Full Time
$70,235 - $73,964 p.a plus Super and RDO
Position No:7075
About the role
We’re looking for a committed and proactive Service Desk Officer to support the day-to-day technical needs of our organisation. In this vital role, you’ll provide timely and effective support for both hardware and software systems, ensuring end-users receive the assistance they need to stay productive. Working closely with colleagues across various departments, you’ll troubleshoot issues, resolve technical problems, and help minimise service disruptions. Your problem-solving skills and customer-focused approach will be key to keeping operations running seamlessly and delivering a consistently high level of service that truly makes a difference.
About you
You are passionate about technology and thrive on solving problems. Highly motivated and a strong team player, you work well within a multi-disciplinary technical environment. Experience working in a Microsoft Windows and Office 365-based setting is essential. A practical understanding of application support, service desk operations, IT security, and backup and recovery procedures is highly desirable. The ideal candidate will be based in Australia, hold full working rights, and be willing to travel to our Gisborne and Kyneton offices as required.
Working at Macedon Ranges Shire Council
At Macedon Ranges Shire Council, we’re passionate about building a thriving workplace where everyone feels respected, valued and empowered to contribute. You’ll work together alongside supportive and collaborative colleagues who share our values of honesty, accountability and innovation. We champion a culture of belonging through a variety of workplace flexibility options, and calendar of wellbeing, diversity and inclusion related programs and initiatives.
Staff Benefits
- Flexible Working Arrangements
- Purchased Leave
- Discount on memberships at Council gym and pool facilities
- Annual no cost flu vaccinations
- Employee Assistance Program
- Access to hundreds of exclusive workplace benefits via our Employee Benefits platform
For further information contact Amila Sumanasingha, Team Leader Service Desk on asumanasingha@mrsc.vic.gov.au or 03 5422 0207.
Interviews are expected to be held from the week commencing 23 June 2025.
Closing Date: 13 June 2025 at 5:00pm.
To apply please click below and follow the prompts. Please have a copy of your current Resume, responses to Selection Criteria for the role and a Cover letter ready to attach.